The solution is available for many of the problems reported here

a) A dealer/manufacturer enters half or some of his online data at a particular time and he wants to save it and enter the other part/half of the data at some another time. In online entry, whenever partial data needs to be entered on some other time/day, the earlier data cannot be retrieved whenever the dealer/manufacturer opens up the return module again. The data which is typed should be saved and should be retrievable at any point of time.

The assessee after entering the data in each page and when he clicks the “Next” button, whatever he has entered so far gets automatically saved. If the assessee wants to continue to enter the remaining data on some other day, he can do so by clicking the sub-menu “Complete Return” under Main Menu “Return”.He can retrieve whatever data he had entered earlier and complete the return. [RETURN]

d) In one of the Ranges, the returns are being automatically sent back from the AC’s dashboard to the Superintendent’s dashboard. Though, the AC has not sent any returns back from his dashboard.

The point is not clear. However, specific cases may be brought to the notice of Service Desk by logging a ticket[RET]

g) In some cases, the assessee has acknowledgement of submission of online returns with them. However, the concerned Range Superintendent has not received the return online on his dashboard.

Com Admin needs to verify whether the Superintendent is assigned with proper role for that jurisdiction. In case of any problems in ACL the same may be brought to the notice of Service Desk by logging a ticket. [RET]

i) The Unit quantity codes have been assigned online, as per the Tariff Act. However, in many cases like pharma products, machinery and plastic products, there are multiple Unit quantity codes under which they are sold by the Companies. The system does not allow such multiple Unit codes and only allows the quantity codes which has been given in the dropdown menu online. This may cause a lot of confusion in the returns filed and might cause undue harassment to the assessees for conversion of their sale Unit to the default Unit of the tariff..

Validation of unit of Measurement has been removed in ER4/5/6. Hereafter, the assessee can select the unit under which he sells his product provided it is available in the drop down/.In respect of ER1/2/3,the assessee should follow the UOM in the dropdown. There might be an alert message, but the system will allow the assessee to proceed further.[RET]

j) In online entries, many times, the system stops or logs out after a very small period of time while filing returns and while scrutinizing the returns. Entries made in the system are not saved and lost.

Assessee may be advised to utilize the offline utility provided in ACES for filing returns. [RET]

k) Every page (screen) does not get saved while working online. If the entire online entry is not successful, the assessee has to repeat the entire process.

Please refer to reply to point (a) [RET]

l) A manufacturer has paid duty through two different challan numbers in a particular month. In the column total duty paid, there is provision for entering only duty paid by a single challan. The Cenvat, E Cess and SHE Cess format does not come out for entering the details of the second challan

In ER-1 return, the challans by which duty is paid can be shown in ACES under “Details of Duty paid on excisable goods” and under “Challan Details” block that is available, before the Self Assessment memorandum. In Sl.No.6 of the return format under “Details of duty paid on excisable goods”, only one challan can be entered and under “Challan Details”, details of more than one challan can be entered. The assessee may be advised to quote one challan under “Details of Duty paid”, and quote all the challans, including the one quoted in under “Challan Details” block, which are being utilized for duty payment during the month.[RET]

m) Standard errors like opening/closing balance not matching, Notfn No not proper and Sr No not proper, duty amount not matching is thrown in most of the returns despite they being correct. The duty amount not matching mostly is a problem of rounding off of duty. We, therefore, do not any clean returns in the systems. There should some fixed amount for rounding off(say Rs 10 as in Income Tax) so that those errors do not come up on the Superintendent’s dashboard.

a) It is pertinent to note that the said error is thrown up only when the closing balance of the previously filed returns and the opening balance of the current return is not matching. In this context it is requested that the OB and CB of previously filed returns of the concerned assessees may be checked for correctness and appropriate R&C procedure be carried to correct the errors. If the error persists still the same may be brought to the notice of the ACES service desk for further investigation.

b) Regarding Notification no. & not proper; As a temporary measure, the assessee may be advised to enter the Tariff Notification/Non-Tariff Notification Number as is being listed in the offline mode. It is informed that this issue has already been raised with the software vendor for providing a solution.

c) The duty amount not matching mostly is a problem of rounding off of duty , suggested that if the duty amount is more than payable it need not go to R&C and if the duty amount is less than (the duty payable), it should go for R&C.

d) Directorate General of Systems, New Delhi has already been seized of this matter.[RET]


a)The offline utility for dealer’s return does not clearly point out Sales invoice/purchase invoice No/Sr No, in case of any discrepancy in the PAN Number provided for the supplier manufacturer/dealer/importer. It is difficult to check all transactions once again in many cases as there are more than 500 or 1000 entries in that dealer’s return.

The issue had already been taken up with Software Vendor for resolution [RET]

b)A dealer is not able to file ‘Nil’ return online in ACES. This facility is available for a manufacturer. The dealers who do not have any purchase/sales transactions for a particular quarter has to mandatorily enter certain fields to file their returns, which is not correct.

The facility to file “NIL” return has now been made available for Dealers also.[RET]

c)In offline entry, many a times even after clicking ‘validate this sheet’, the data does not get saved and the entries get lost. Everything needs to re-typed again.

The exact nature & circumstances where the problem is occurring is not explained clearly. However, if the data is entered in the correct format in the offline utility the sheet gets automatically validated. If any data is erroneously entered the same will be indicated as a remark and the sheet will not be validated till the relevant error is rectified.Perhaps this issue appears to be computer specific. Hence, assessee may be advised to download the Offline utility in a different computer/system and make entries. If problem persists then he may be adviced to escalate that issue to the Service Desk by logging a ticket.[RET]

d)In official entry, a dealer is not able to able to enter more than 500 transactions(purchase + sales) in the Excel entry module with Excel 2003. Even after installing Excel 2007, they are not able to enter more than 1000 transactions(purchase + sales). It is to highlight that many of our dealers have more than 1000 transactions(purchase + sales) in one quarter.

There is no restriction on the no. of entries. There was a restriction on the size of the XML which can be uploaded i.e. upto 2MB size which is presently removed. Now assessee can file returns upto 15MB size.[RET]

e) In online entry, the dealer cannot enter transactions on an every day basis. The entries can be posted only after the quarter ends. Dealers having many entries face an uphill task of entering a large number of data within 15 days after the close of the quarter.

Dealer may make use of the Offline Schema which can be downloaded from the web site This is an utility provided for generating Dealer return directly from any ERP System available with the assessee. [RET]

f)The .xml extention file in offline mode does not upload and throws up many errors which do not point out the exact error sales invoice/purchase invoice no/Sr No and therefore, the return subsequently does not get filed for a very long time.

The issue had already been taken up with Software Vendor for resolution. [RET]

g) In offline mode, for each sales invoice and each purchase invoice, one excel worksheet is opened for entry. Dealers have 500-1000 transactions or even more than that. It is a very cumbersome procedure to sift through each worksheet for entry and correct them if some mistake occurs.

For voluminous transactions/entries, the assesses may make use of the facility as pointed in point (e) above.[RET]

h) No amendments are possible in a dealer’s return by either the jurisdictional Range Officer or the dealer himself. One of our dealer had to enter 500 transactions but by mistake, he entered 2 transactions and submitted the return. Now, the return has come to the Range Superintentendent’s dash board. The dealer wants to add their other transactions but is unable to do so. The Superintendent also cannot amend the return. Statutorily there is no provision for amending a manufacturer’s return but ACES has provided facility for amending the manufacturer’s return.

The assessee may be advised to take proper care to ensure that all the relevant particulars are duly filled before the submission of return . There is a ‘SAVE’ button option through which the assessee can whatever he has entered save it and then continue at a later period from the last saved point. As of now there is no R&C for the Dealers return. Suggestion to provide R & C for dealer will be taken up with DG(Systems), New Delhi. Meanwhile the assessee may be asked to escalate the problem to Service Desk for resolving the same.[RET]

i)One particular dealer has only purchases in a quarter and no sale or vice versa. The system does not allow them to file their return. Both purchase and sales entries have to be compulsorily be entered in the system, online.

The assessee has to enter Purchase details only when he issues Cenvatable invoices for passing on credit. If there is no sales during the period, the question of purchase invoice details does not arise. Hence, the assessee has to file a “NIL” return.[RET]

ER 6 return

One manufacturer starts using inputs on July 1, 2010. His finished product comes out only in August 2010. What should he enter in the column ‘quantity of inputs used in finished products’ if he is filing his return for July 2010. The finished product which came out in July 2010 could be of inputs used in June 2010. There could be a mismatch of usage of inputs for finished products for each month. This can happen in many Units who manufactures machinery under Chapter 84 as their finished product takes a longer time to produce/assemble.

As per Rule 9A(3) of Cenvat Credit Rules, 2004, a manufacturer of final products shall submit, within ten days from the close of each month….. a monthly return…. In respect of information regarding the receipt & consumption of principal inputs with reference to the quantity of final products manufactured by him. The assessee needs to quote the details of principals inputs received during the month, taken for use in the manufacture and all the finished goods manufactured out of such inputs. [RET]

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